After-Sales Service
Dear Valued Customer.
Thank you for choosing Doll Pretty! We kindly request that you carefully read the following after sales services instructions.Please find the specific terms below:
Doll Pretty After Sales Guidelines:
1. Personal Use: Our physical dolls are designed for personal use. For reasons of hygiene and customization, we regretfully cannot support unreasonable return and exchange services. We urge all customers to thoroughly review the product's design, principle, structure, and composition materials before purchasing. By proceeding with the purchase, it is understood that you have acknowledged and accepted these aspects.
2. Inspection on Receipt: When receiving your order, please inspect the product before signing for it. Once the doll has been used, the manufacturer cannot accept returns. Should you encounter any quality issues after signing, please get in touch with our customer service and sales teams immediately for resolution. Return or compensation will be considered depending on the nature of the problem.
Robot Sex Doll After-Sales Policy:
1. We do not accept returns for purchased robot sex dolls.
2. The robotic dolls come with 3 months of after-sales service starting from the day of product delivery.
3. If you observe any uncommon occurrences with your robot doll following purchase, kindly cease its usage promptly and contact the vendor or salesperson from whom you acquired it. This will aid us in gaining a clearer understanding of the issue and formulating an appropriate resolution.
4. As we are unable to offer door-to-door maintenance services, we will return the cost of the robot's functionality in case of damage or malfunction.
In the event of more severe issues, we will supply a replacement body.
5. We do not offer repair services that return the doll to the factory.
6. The robot sex doll is considered a consumable product. We offer a 3-month after-sales service period, excluding any damage caused by human interference or malicious intent. Beyond this 3-month period, no compensation or after-sales service will be provided.
We understand the appeal of purchasing a sex doll with robotic functions that can enhance your sexual experience. However, it is important to note that these robot sex dolls have a shorter lifespan than non-robot sex dolls and are considered consumable products. Therefore, we recommend that you carefully consider your decision before purchasing.
Thank you for your understanding and cooperation.
