Your journey with your new companion should be smooth and hassle-free. Find answers to our most common questions below.
A TPE (Thermoplastic Elastomer) or Silicone real doll is a high-quality, highly lifelike companion product designed for intimate interaction and emotional companionship. Our dolls are equipped with a realistic skeleton that allows flexible posing, feature richly detailed skin textures, and deliver a tactile experience close to real human touch. (Note: TPE material is often referred to as "thermoplastic rubber," which combines softness and elasticity; silicone material excels in durability and detailed reproduction, and both are mainstream materials for real dolls.)
This is a common dilemma for many new users. TPE material has a softer touch, closer to human skin, and is usually more affordable; silicone dolls are slightly firmer, but more durable, with finer detail rendering and hypoallergenic properties. We recommend you choose the type that best suits you based on your needs for touch, detail presentation, and budget planning.
All doll images on the website are sample photos taken in a studio, and we do our best to ensure the accuracy of product presentation. However, it should be noted that due to differences in shooting lighting and monitor color settings, there may be extremely slight deviations in the skin tone and makeup of the physical product; moreover, each doll is carefully handcrafted, so the final product you receive will have its own unique "individuality" and become your exclusive companion.
Every doll purchased from DollPretty is delivered as a complete set, including: the doll body, a separate head (usually with implanted hair or a wig), a beginner care kit (which may include cleaning tools, maintenance powder, and a heating rod), a product certificate, and a storage box. The specific included items will be clearly marked on the detail page of each product.
Your privacy is our top priority. All orders are packaged in unmarked brown plain boxes, with no information on the outside that could imply the contents inside. Shipping time varies depending on the delivery address and the selected logistics method, and usually, the product will be delivered within 9-12 business days after production is completed. Once your order is shipped, you will receive a tracking number to check the shipping progress in real time.
Proper care can extend the service life of the doll. It is recommended to gently clean the doll with warm water and a mild, oil-free cleanser after use. After thoroughly drying it, apply maintenance powder (cornstarch can be used as a substitute for special maintenance powder for TPE dolls) to maintain the soft texture of the skin. Avoid contact with dark-colored fabrics (to prevent staining), and store the doll in a cool, dry environment away from direct sunlight.
Of course! We offer a wide range of customization options to help you create your ideal companion. You can choose different head styles, eye colors, skin tones, nail styles, and body types. For the specific scope of customization, you can visit the "Custom Doll" section or contact our customer service team to learn more possibilities.
Due to the hygienic and private nature of the products, returns or exchanges are generally not supported once the package is opened. However, we provide full protection against manufacturing defects and shipping damage: if the product you receive is damaged or has quality issues, please contact us within 48 hours of receipt and provide relevant photo evidence, and we will resolve the issue for you immediately.
Our friendly and professional customer service team is ready to assist you at any time! For a quick response, we recommend submitting an inquiry through the "Contact Us" form on the official website or sending an email directly to Dollprettyshop@gmail.com. We promise to reply to all inquiries within 24 business days. If the above content does not answer your question, please feel free to contact our customer service team - we are happy to help you.
Yes, it is perfectly legal to purchase and own a realistic love doll in most countries for personal use. Our products are intended for adults as art pieces, companions, or for intimate use by consenting adults. We are a legitimate business, and we strictly adhere to all applicable laws and regulations. It is the customer's responsibility to ensure compliance with any very specific local regulations in their area, though these are exceedingly rare for private ownership.
Ordering your doll is a simple process:
• Browse: Explore our gallery and select your ideal doll.
• Customize: On the product page, select your preferred options (skin tone, eyes, etc.).
• Add to Cart: Click "Add to Cart" when you are ready.
• Checkout: Proceed to checkout, where you will enter your shipping details and choose a payment method.
• Pay: Complete your secure payment.
• Confirmation: You will immediately receive an order confirmation email. Our team will then process your purchase.
We offer a variety of secure and convenient payment options to ensure a smooth transaction. These typically include major Credit/Debit Cards (Visa, Mastercard, American Express), Bank Transfers. All transactions are encrypted and processed through secure payment gateways.
For in-stock models, we aim to process and ship within 3-5 business days. For custom-made dolls or intricate customization, the production time is typically between 2-4 weeks. This allows our artisans time to carefully craft and quality-check your doll to ensure it meets our high standards. You will receive updates throughout the process.
We partner with reputable international logistics providers (such as DHL, FedEx, and UPS) to ensure safe and timely delivery of your doll. Shipping times vary by destination: for domestic orders (if applicable), delivery typically takes 3-5 business days after production; for international orders, it usually ranges from 9-15 business days, depending on customs clearance efficiency in your region. Please note that customs processing may cause occasional delays, which are beyond our direct control.
Absolutely. We prioritize your privacy throughout the shipping process. All dolls are packaged in plain, unmarked cardboard boxes without any logos, brand names, or descriptions that indicate the contents. The shipping label will only display the recipient's and our company's basic contact information (with our name listed as a neutral trade name, consistent with your payment statement). No one other than you will be able to identify the package's contents from the outside.
If your doll arrives damaged, defective, or with missing accessories, please take the following steps immediately:
• Document the issue: Take clear photos or videos of the damaged packaging, the doll’s condition, and any missing parts—this will be required for our claims process.
• Contact us promptly: Reach out to our customer service team within 48 hours of delivery (via email at Dollprettyshop@gmail.com or our online contact form) with your order number, photos/videos, and a detailed description of the problem.
• Follow our guidance: Our team will review your case quickly and provide instructions, which may include arranging a return for repair, sending replacement parts, or processing a partial/full refund (depending on the severity of the issue). Please do not discard the original packaging, as it may be needed for return shipping.
Order modifications or cancellations are possible only if we haven’t started production on your doll. For in-stock dolls, you must contact us within 24 hours of placing the order to request a cancellation or change (e.g., adjusting customization options). For custom-made dolls, since production begins shortly after order confirmation, modifications or cancellations are generally not allowed once we’ve started crafting the doll. If your cancellation request is approved, we will process a refund within 3-5 business days, though a small administrative fee may apply (typically 5% of the order total) to cover processing costs.
Yes. Our dolls are intended exclusively for adults aged 18 years or older. By placing an order, you confirm that you are of legal adult age in your jurisdiction and that you will use the product responsibly, in compliance with all applicable laws and ethical standards. We reserve the right to cancel orders if we have reason to believe the purchaser is a minor or intends to use the product for illegal or inappropriate purposes.
While our product pages offer a wide range of standard customization options (e.g., skin tone, hair color, eye type, body features), we do consider special customization requests on a case-by-case basis. For example, if you want a specific hair style, unique eye color, or custom clothing, please contact our customer service team with your detailed request before placing an order. We will assess the feasibility of your request (including production time and additional costs) and get back to you with a personalized quote and timeline. Please note that special customizations may extend the production period and incur extra fees.
To extend your doll’s lifespan, follow these care guidelines:
• Cleaning: Use mild, non-abrasive soap and lukewarm water to clean the doll’s surface; avoid harsh chemicals (e.g., alcohol, bleach) that may damage the material. Pat dry with a soft towel—do not rub vigorously.
• Storage: Keep the doll in a cool, dry place away from direct sunlight (to prevent material discoloration) and extreme temperatures. Avoid prolonged pressure on specific body parts (e.g., leaning the doll against a wall) to prevent deformation.
• Clothing/Accessories: Use non-fading fabrics for clothing; avoid sharp accessories (e.g., metal jewelry with rough edges) that may tear the doll’s material. Remove wet clothing immediately to prevent staining. Detailed care instructions are included with your doll’s documentation for specific material types (e.g., TPE, silicone).
No, we strictly protect your privacy. We will never share your personal information (e.g., name, address, email), payment details, or order history with third parties for marketing or unrelated purposes. Your data is used only to: 1) Process and fulfill your order, 2) Communicate with you about your order (e.g., shipping updates), and 3) Comply with legal requirements (e.g., tax documentation). We store your information securely (per GDPR and other data protection laws) and will delete it upon your request (after fulfilling any legal retention obligations).
